Unlocking Partner Growth in Australia and New Zealand with Wasabi Account Control Manager

By Sandeep Nandy

When you’ve spent years consulting for some of the world’s largest technology companies like Kyndryl, IBM, Dell, and HPE, you start to see patterns in areas where partners struggle most. Whether I was working with managed service providers (MSPs) juggling dozens of customer environments or large enterprises trying to reconcile multiple invoices across departments, the primary challenge has always been the same: complexity.

Too many systems. Too many billing models. Too many moving parts between vendors and customers. Every partner I met was looking for a simpler way to manage cloud storage at scale, without hidden costs, compliance hurdles, or endless back-and-forth. What they were really asking for was simplicity and predictability: a clear view of what their storage environments were doing, what they were costing, and how to grow without adding risk or overhead.  

When I joined Wasabi, one of the first things that stood out to me was how many partners across Australia and New Zealand were already turning to Wasabi Account Control Manager (WACM) to deliver that kind of clarity and control.

The MSP challenge: Global and regional complexity

In my years of working with MSPs and enterprise IT teams, I’ve seen how quickly cloud environments can grow and how challenging they can be to manage. A single service provider might oversee hundreds of sub-accounts, each with different retention policies, billing structures, and compliance requirements. There are the universal challenges to MSPs:

• Fragmented environments that make it difficult to track usage and control access

• Siloed data spread across multiple tenants or providers

• Limited visibility into which customers are storing what, where, and why

• Complex onboarding processes that slow down sales cycles and frustrate new clients

• Surprise costs from egress or API request fees that are impossible to forecast

Here in Australia and New Zealand, those pain points are magnified by regional realities. Partners are often supporting customers across vast geographies and multiple time zones, sometimes with limited local infrastructure. Strict data sovereignty laws, like Australia’s Privacy Act 1988 or New Zealand’s Privacy Act 2020, add layers of compliance that global frameworks don’t always address. Connectivity can vary from urban to remote areas, which makes centralized management and predictable performance even more critical.

At the same time, talent scarcity has become a real constraint. Skills shortages and staff retention now rank among the top concerns for service providers. Teams are lean, and every hour spent managing manual processes is an hour lost to customer delivery.

Add to that the steady rise in operational costs, driven by tool sprawl, energy prices, and the need to maintain more resilient infrastructure, and it’s easy to see why predictability has become such a priority. When margins are already tight, any unexpected fee or outage can hit twice as hard in a smaller market like ours.

During my time at Kyndryl, I started looking for ways to bring more order to that complexity, to manage multi-tenant environments more consistently and reduce manual work. That’s when I first came across Wasabi, through an introduction from Veeam. The idea of hot cloud storage with no egress or API fees caught my attention, but what really stood out later was the potential of WACM to change how partners run their business day-to-day.

A multi-tenant architecture built for partners

If you’re like most managed service providers I speak with across Australia and New Zealand, you support a mix of customers: small startups, midsize businesses, and large enterprises, each with their own infrastructure and compliance needs. Managing all of those environments used to mean endless spreadsheets, invoices, and manual provisioning. Storage was often seen as a cost center, something you had to manage, rather than something that could drive growth.

WACM changes that. It’s a multi-tenant management platform designed to make cloud storage a revenue driver. From one unified console, you can provision new accounts, track usage, consolidate billing, and control permissions across all your customers. Because Wasabi Hot Cloud Storage uses predictable, flat-rate pricing with no egress or API fees, you always know your storage costs up front, so you can forecast costs with confidence and build transparent pricing into your services.

Just as important, WACM is simple to use. Onboarding new customers takes minutes instead of days. You can customize storage accounts to match each client’s structure, spin up sub-accounts for departments or projects, and manage permissions, all from one place. That ease of use streamlines operations, accelerates sales cycles, and strengthens the customer experience.

The platform is built with enterprise-grade security in mind. WACM includes built-in immutability to protect against ransomware and multi-factor authentication (MFA) for access control. Multi-user authentication (MUA) is already available for Wasabi Hot Cloud Storage and will soon extend to WACM, adding even more granular role management. Combined with account-level isolation, these features ensure every customer’s data remains secure and compliant, no matter how large or distributed your network becomes.

By bringing together predictable pricing, operational simplicity, and enterprise security, WACM helps you scale faster and run a more profitable business, without the layers of complexity that usually come with managing multiple environments.

Built for every industry

While WACM was designed with MSPs in mind, you’ll find it just as valuable for large or more complex enterprises.

Take a large financial institution, for example, with separate divisions for retail, insurance, and investment banking. Each operates like a distinct business with its own IT and compliance needs, but finance still needs to roll everything up into a single budget. With WACM, you can isolate storage accounts by department, giving each team control while keeping central oversight and unified billing.

Healthcare alliances see the same benefit, such as those that manage several hospitals under one umbrella. Each hospital can maintain its own storage environment, ensuring data separation and compliance with healthcare regulations, while the parent organization retains control and visibility across the system.

Even universities and schools benefit by using the platform to manage storage across departments, like research, administration, and teaching, without complicated access or governance. Instead of building custom workarounds, you can create sub-accounts that mirror how your customers already operate, and manage them all from one place.

Real-world impact in ANZ

Whether you’re a managed service provider serving individual clients or a distributor supporting hundreds of downstream partners, the challenges may look different but the outcomes often point to the same theme: simplicity at scale.

Take Boxtech, for example, a cloud and IT solutions provider that supports customers across healthcare, construction, and education. Their work in healthcare demands strict adherence to local accreditation and compliance frameworks. As Boxtech’s operations manager, Shaun Byrnes, told us: “The healthcare industry is very heavily regulated in Australia, and one of the most regulated industries in the world in terms of what healthcare businesses need to do to fulfil accreditation and guidelines from different regulatory bodies.”

Boxtech needed a secure, cost-effective way to keep each customer’s data environment completely isolated while maintaining visibility and control. Working with Veeam and Wasabi, they used WACM to manage all customer accounts from a single console. Every client now has its own encryption keys, meeting healthcare compliance standards and reducing the risk of cross-account data breaches.

“Having a cost-effective platform to have those additional backup redundancies has been a real efficiency for us, in terms of rolling it out and maintaining it,” Byrnes said. “The Wasabi pricing model, which doesn’t have ingress or egress fees, certainly makes things a lot easier from an administration and billing perspective.”

For Boxtech, that mix of predictable pricing and strong security has made compliance simpler and profitability more consistent, proof that the right storage model can give smaller MSPs the confidence to grow in even the most regulated sectors.

Getting started

WACM is included as part of the Wasabi Hot Cloud Storage ecosystem and can be activated directly from the Wasabi console with no extra software or licensing required. Just enable it from your existing environment and start managing multiple accounts from one dashboard.

If you’re already managing customers in Wasabi, you have access to these capabilities today. Turn it on, put it to work, and see how easy it can be to grow your MSP business.