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ESI Scales Enterprise-Grade Backup & Cyber Resilience with Wasabi

To strengthen its backup and cyber resilience posture, ESI transitioned to Wasabi cloud storage, enabling immutable backups, predictable costs, and scalable performance. This hands-on deployment allows ESI to deliver practical, secure, and cost-optimized data protection solutions to enterprise customers.

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Overview

Trusted by North American enterprises, ESI Technologies delivers secure, scalable, and predictable data protection at scale. Headquartered in Montreal, with offices in Toronto and a growing presence in the United States, ESI has supported organizations across Canada and the U.S. for over 30 years through managed IT services and digital transformation expertise.

As cyber threats intensify and recovery expectations tighten, data protection has become a foundational pillar of cyber resilience. By adopting Wasabi cloud storage, ESI strengthened its data protection strategy with immutable storage, predictable costs, and scalable performance—simplifying operations while delivering secure, compliant protection aligned with North American security and data sovereignty requirements.

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INDUSTRY:
MSP

USE CASE:

  • Backup & Recovery

  • Cyber Resilience

Challenges

As ESI’s data protection services scaled, its existing storage model introduced cost and operational constraints that limited growth and efficiency.

Unpredictable Costs & Lock-In

Variable pricing and vendor lock-in reduced cost transparency for clients.

Limited Operational Scale

Rigid account structures constrained efficient customer management.

Manual Processes

Custom billing and onboarding workflows increased administrative overhead.

Rising Security Demands

Evolving cyber threats required immutable, tamper-resistant data protection.

We used Wasabi Cloud Sync Manager to transfer our data, and the performance exceeded expectations. The available bandwidth made migration fast and straightforward.

– André Simard
Data Protection Architect, ESI Technologies

With Wasabi Account Control Manager, we can manage and white-label the entire data protection stack and offer it as ESI storage. It gave us the operational control and flexibility we needed to scale.

– André Simard
Data Protection Architect, ESI Technologies

Many providers offer MFA, but Wasabi’s Multi-User Authorization is best-in-class. Requiring multiple approvals for data deletion added a critical layer of protection and aligned perfectly with our cyber resilience strategy.

– André Simard
Data Protection Architect, ESI Technologies

By eliminating complex custom scripts, Wasabi’s ConnectWise PSA integration streamlined our onboarding and billing, giving us accurate usage data on demand.

– André Simard
Data Protection Architect, ESI Technologies

Solution

To modernize its data protection and cyber resilience services, ESI designed a flexible, automated, and security-first storage architecture, selecting Wasabi Hot Cloud Storage as a core platform based on a Veeam recommendation. Wasabi addressed ESI’s cost, scalability, and security challenges by combining predictable pricing, operational simplicity, and built-in cyber resilience—enabling ESI to deliver a scalable, white-labeled service aligned with enterprise expectations.

  • Scalable Account Management
    Wasabi Account Control Manager enables rapid sub-account creation and centralized management, supporting a scalable, white-labeled data protection service.

  • End-to-End Automation
    Wasabi Account Control APIs automate onboarding and usage-based billing into Veeam, reducing manual effort and accelerating service delivery.

  • White-Labeled Service Delivery
    Clients are onboarded directly onto Wasabi through ESI-branded services, simplifying the customer experience while maintaining predictable pricing.

  • Predictable Cost Model
    Low storage costs and no egress fees enable transparent, long-term pricing without compromising performance.

  • Built-In Cyber Resilience
    Immutability, Object Lock, and Multi-User Authorization protect against ransomware and accidental deletion.

  • Native ConnectWise PSA integration – Wasabi’s integration leverages ConnectWise PSA open APIs to automate usage data synchronization, enabling immediate visibility and streamlined invoicing directly within the ConnectWise console. This integration delivers daily and monthly usage reporting directly within ConnectWise from Wasabi Account Control Manager.

Results

By adopting Wasabi, ESI simplified and scaled its data protection platform while strengthening cyber resilience and cost predictability.

Money

  • Accelerated Client onboarding – with reduced operational overhead.

  • Improved Control & Visibility – Granular account management enhanced multi-tenant governance.

  • Stronger Security Posture – Immutability and multi-user authorization reduced ransomware risk.

  • Time savings and streamlined operations with simplified management – Client accounts offer more granular information to the clients and are easier to manage with automation tools and billing integrations via ConnectWise PSA open APIs, allowing ESI to focus on delivering high-quality client services rather than managing invoicing and usage reporting manually.

  • Clear Market Differentiation – A fully white-labeled service reinforced ESI’s role as a trusted data protection provider.

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