Help

Wasabi has a growing library of documentation and tools to help make it easy for you to use our service. If you have any questions, please reach out to one of our storage specialists for further assistance.
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Quick Start Tutorial

Wasabi makes it easy to get started with setting up an account, creating storage buckets, and storing files. View our quick start tutorial to observe how simple it can be to use our service.

Technical Support FAQ

1. How easy is it to get started with Wasabi?

You can get started with Wasabi via these 3 easy steps:

  • Click on the “Try It Free” button on wasabi.com and create an account on Wasabi
  • Once logged in to the Wasabi console, click on the “CREATE BUCKET” option to create your first storage bucket (if you are new to object storage, a storage bucket is a logical unit of storage that is used to store files and associated meta-data on a cloud storage service)
  • Once a storage bucket is created, click on the bucket name and start uploading files (note that you can upload files to Wasabi using the File Manager feature built in to the Wasabi Management Console or by using one of the many third-party S3-compatible storage client applications; see wasabi.com/help -> Interop Results for more information)

For more detailed walk-though (including our recommended approach of creating a sub-user underneath the root user account), please view our Quick Start Tutorial video at the top of this page.

2. I am relatively new to cloud storage and want to understand how Wasabi compares to other cloud storage services like Carbonite, Dropbox, and Google Drive?

Wasabi is an object storage service in the same class as Amazon’s S3 service.   Both Wasabi and S3 have a browser-based management console and file management utility.  However, most user of Wasabi and S3 leverage third-party storage clients, storage gateway platforms and other applications for the read, write, and other file management actions.    This is in contrast to services like Carbonite, Dropbox, and Google Drive (which will generally include storage client applications for end-user platforms such as Windows, Mac, iOS, Android, etc.).    Wasabi’s approach to end-user client applications is essentially the same as Amazon S3: build a strong partner ecosystem and let the customer decide which client application works best for their needs.

If you do need an end-user storage client to work with Wasabi, any storage client that works with S3 will also work with Wasabi.     Many of these clients are listed in the Interop Results section of wasabi.com/help (if you need a specific recommendation for your use case, please contact us at support@wasabi.com)

3. Since Wasabi is 100% bit-compatible with Amazon S3, can I use my existing S3-compatible application (without making any changes to my application) with Wasabi?

Absolutely. Just point your application to the endpoint domain address for Wasabi (s3.wasabisys.com) and enter in the appropriate Wasabi access keys into your application. You can retrieve your Wasabi access keys by selecting the “Access Keys” option from the left side of the console, then “Create New Access Key,” and copying the access key and secret key as necessary.

4. What third-party storage management applications have been tested for compatibility with Wasabi?

Virtually any Amazon S3-compatible storage management application will work with Wasabi. Please see the list of applications we have tested with on the Interop Results section of wasabi.com/help

5. I am new to using S3-style cloud storage services and have noticed that storage bucket names must be unique across the service and have some special naming requirements – why is that?

Although your storage buckets are completely private and partitioned from all other users on the Wasabi service, the Amazon S3 standard for storage bucket naming requires unique storage bucket names across a S3-style object storage service such as Wasabi.     This means that if someone else on the service has already named their storage bucket “test”, that name will not be available to other users.    You may wish to name your storage buckets with some unique identifier.    Many storage applications will do this for you (create a bucket name with uniqueness per users).

On the topic of naming syntax, Wasabi follows the S3 standard naming rules described in the S3 documentation: http://docs.aws.amazon.com/AmazonS3/latest/dev//BucketRestrictions.html#bucketnamingrules

Support Plans

All customers receive access to the free Wasabi Basic Support plan as part of your Wasabi account. For access to technical support resources beyond what is provided in the Wasabi Basic Support plan, the Wasabi Premium Support plan is available. Details on what support features are available in the Wasabi Basic Support vs. Wasabi Premium Support plans is provided below.
Support Plan Feature Wasabi Basic Support Wasabi Premium Support
 Technical documentation
 Knowledge base
 Community support forum
 Email support
Ticket creation support 
 Telephone support
Pricing Free $300 per month

Learn more about Wasabi support plans.

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Interop Results

Wasabi continually performs interoperability testing with a wide range of storage management tools, gateways, and related products. The interop testing results are provided in the table below. Because Wasabi is 100% bit-compatible with Amazon S3, it has been our experience that any tool, gateway, or related product that is S3-compatible also works seamlessly with Wasabi.

Please contact us if:

1. You have questions about how to configure a particular product to work with Wasabi.

2. You have questions about the interop results from a product not listed below.

3. You are a product vendor and would like to conduct interop testing with Wasabi.
Product Tested Notes
Alluxio Testing successful
Amazon AWS command line utility Testing successful; when using this tool, you must specify both of these parameters:
--endpoint-url
--region
Amazon Golang SDK Testing successful
Amazon Python BOTO SDK Testing successful
Amazon S3cmd command line utility (from s3tools.org) Testing successful; when using this tool, you must specify the following in the configuration file:
--host_base
--host_bucket
Arq 5 Testing successful
AWS S3 Browser (from s3browser.com) Testing successful
CloudBerry Labs Testing successful (products tested include CloudBerry Explorer & Cloudberry Backup for PC & Mac)

Demo video on how to use Cloudberry Backup for Mac can be found here: https://www.youtube.com/watch?v=a8yBY7RicdU
Commvault Testing successful
CrossFTP Testing successful
Cyberduck / Mountain Duck Testing successful (products tested include Cyberduck & Mountain Duck for PC & Mac)
Dragon Disk (s3-client.com) Testing successful
Rclone Testing successful
S3 Browser (s3browser.com) Testing successful
s3fs-Fuse Testing successful
Transmit (panic.com) Testing successful
Veritas Backup Exec (v16 or later) Testing successful