Technical Support Engineer

Posted: 03/15/2019
Wasabi is looking for a Tech Support Engineer with AWS experience to join our energetic, fast-moving and passionate team. This is an opportunity to gain top-notch experience in cloud storage as well as to understand how systems operate on a massive scale. You'll be surrounded by people who are smart, passionate about cloud storage, and believe that world class service is critical to customer success. You will support and simplify the operational scalability that sustains cloud storage's insane growth. Your success will be measurable and visible. On a “typical” day, support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss radical new approaches to automate operational issues.

Responsibilities

This Position Is Perfect for You If You

  • Are interested in creating tools and automation that enable engineers to be as “hands-off” as possible.
  • Have a “Think Big” mentality that empowers you to think outside of the box.
  • Regularly seek simple ways to approach complex issue or processes.

You Will Have the Opportunity To

  • Explore the inner workings of S3 and how it communicates with Wasabi’s services.
  • Engage other Wasabi engineers worldwide to deploy, configure, and troubleshoot our services.
  • Express your creative, innovative ideas to make our team even more awesome!

We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.

Successful candidates will join an elite engineering team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code. If you are a talented, detail-oriented and enthusiastic professional who is passionate about providing exemplary customer service, and eager to learn new technologies, this position is for you!

Skills

Basic Qualifications

 

  • Experience and knowledge with the enterprise-oriented cloud service:  AWS
  • Bachelor’s Degree in Computer Science, Engineering or a related field, or relevant work experience.
  • 1+ years’ experience in support engineering, operations, maintenance, and process improvement and automation

Preferred Qualifications

 

  • Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
  • Have worked on highly concurrent, high throughput systems with knowledge of distributed systems
  • Experience with mission critical, 24×7 systems
  • Understanding of Linux fundamentals
  • Experience operating parallel, distributed systems at scale
  • Understanding of networking protocols
  • Understanding of Linux and networking protocols such as HTTP, DNS, TLS.
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