Gartner: 2020 Strategic Roadmap for Storage

"Advanced storage technologies and consumption-based IT services provide the agility and flexibility needed to thrive in a digital economy. I&O leaders must invest in application-aware infrastructure, embrace infrastructure-led-innovation and modernize storage systems for hybrid cloud services."

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Chapter 01


Key Findings

  • Organizations are focusing on continuous cost optimization and fiscal constraints in the post-COVID-19 digital economy, with I&O leaders reinvesting savings in digital business initiatives.
  • Widespread use of artificial intelligence operations (AIOps) will transform IT infrastructure management into a more proactive, predictive environment, reducing administration and downtime costs.
  • Most I&O leaders will replace expensive on-premises backup solutions with hybrid cloud storage services for disaster recovery (DR), cybersecurity and nondisruptive testing.
  • Most I&O leaders cited increased operational efficiency and alignment with digital business initiatives as their top two reasons to modernize core IT systems.
  • Organizations that have successfully implemented comprehensive and adaptive data governance increase trust in their data and improve data management process efficiencies.
Chapter 02

Infrastructure and operations (I&O) leaders responsible for data center infrastructure must:



  • Eliminate technical debt and underutilized capacity by implementing a culture of financially sustainable, continuous cost management that avoids shortcuts.
  • Harness increasingly diverse data assets for real-time analysis by investing in AIOps to augment IT functions, support hybrid storage and deliver self-service features.
  • Centralize, simplify and secure existing backup (BU) systems by implementing a hybrid cloud, IT services-based platform strategy.
  • Modernize and automate legacy storage systems by proactively using advanced storage technologies to drive infrastructure-led innovation.
  • Close the data governance gap by continuously controlling access to data with AI/machine learning (ML) policy-driven protection measures.


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2020 Strategic Roadmap for Storage, Jeff Vogel, Julia Palmer, Michael Hoeck, Jerry Rozeman, Santhosh Rao, Joseph Unsworth, Published 1 July 2020

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